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Class action suit filed against Carvana in Pennsylvania

A Maryland man bought a car online from Carvana, but the sweet deal turned sour when he couldn’t get the car registered.A tow truck repossessed Jo Riedel’s SUV. He expected it to happen after he told the car dealer, “I’m not going to make any more payments on this vehicle.”Riedel said he couldn’t legally drive his 2017 Mitsubishi Outlander because it was never properly registered.”It’s been a full year of just needless headache and feeling of being ripped off and extra stress on our family that we don’t need,” Riedel said.He bought the car from Carvana, the company with the giant car vending machines. The company’s ads attract customers looking for an innovative online way to purchase vehicles.”The buying process seemed a lot more streamlined. So, I was actually optimistic at that point,” Riedel said.But when the car arrived, he noticed something odd.”I did notice that the temporary tags from the dealership said ‘Carvana,’ but they were from Georgia, which I found a bit interesting because I live in Maryland,” Riedel said.When the 30-day tag expired, Riedel said Carvana sent him another 30-day tag, which also expired.”When I started complaining about not getting the tags after 90 days, they said that there was something wrong with the initial paperwork,” Riedel said.He said he sent new paperwork but still never got a title, registration or permanent license plates.”I really was reluctant to drive it without legal tags because I know that you get pulled over,” Riedel said.Riedel said it got to the point he would only drive to take his three young children to school.”I basically, you know, was taking, like, back roads where I didn’t think the police would be. I felt like a moonshiner in the Appalachians, you know? Just, like, sneaking around, sort of ‘Dukes of Hazzard’ like,” Riedel said.He did get stopped, and sheriff’s deputies gave him a ticket.”I was pulled over twice, and one time, he’s like, ‘You can’t drive the car illegally,” Riedel said.Class-action suit filed in PennsylvaniaAttorney Phillip Robinson said hundreds of others complain about similar experiences.”He didn’t buy the car in Georgia — he doesn’t live in Georgia — but they’re sending him temporary tags from Georgia. That doesn’t sound correct to me,” Robinson said.Robinson is one of the lawyers representing Carvana customers east of the Mississippi River in a class-action suit filed in Pennsylvania. He said the potential class includes Maryland residents who bought cars from Carvana since Nov. 5, 2019.”We have a lot of people struggling right now. They do not need this hassle that they went and bought a car, they expected to get their permanent tags in 30 days, but they didn’t,” Robinson said.The lawsuit alleges violations under Pennsylvania’s Unfair and Deceptive Trade Practices Act, claiming Carvana vehicles are arriving with temporary tags from other states.The lawsuit states: “Carvana’s failure to timely register the cars as it promised and received money to do — sometimes for a period exceeding two years — causes consumers to be questioned and sometimes arrested by law enforcement while driving the temporarily registered cars.”Watch the video above for the full story.

A Maryland man bought a car online from Carvana, but the sweet deal turned sour when he couldn’t get the car registered.

A tow truck repossessed Jo Riedel’s SUV. He expected it to happen after he told the car dealer, “I’m not going to make any more payments on this vehicle.”

Riedel said he couldn’t legally drive his 2017 Mitsubishi Outlander because it was never properly registered.

“It’s been a full year of just needless headache and feeling of being ripped off and extra stress on our family that we don’t need,” Riedel said.

He bought the car from Carvana, the company with the giant car vending machines. The company’s ads attract customers looking for an innovative online way to purchase vehicles.

“The buying process seemed a lot more streamlined. So, I was actually optimistic at that point,” Riedel said.

But when the car arrived, he noticed something odd.

“I did notice that the temporary tags from the dealership said ‘Carvana,’ but they were from Georgia, which I found a bit interesting because I live in Maryland,” Riedel said.

When the 30-day tag expired, Riedel said Carvana sent him another 30-day tag, which also expired.

“When I started complaining about not getting the tags after 90 days, they said that there was something wrong with the initial paperwork,” Riedel said.

carvana vending machine building

Jo Riedel

A tow truck repossessed Jo Riedel’s SUV.

He said he sent new paperwork but still never got a title, registration or permanent license plates.

“I really was reluctant to drive it without legal tags because I know that you get pulled over,” Riedel said.

Riedel said it got to the point he would only drive to take his three young children to school.

“I basically, you know, was taking, like, back roads where I didn’t think the police would be. I felt like a moonshiner in the Appalachians, you know? Just, like, sneaking around, sort of ‘Dukes of Hazzard’ like,” Riedel said.

He did get stopped, and sheriff’s deputies gave him a ticket.

“I was pulled over twice, and one time, he’s like, ‘You can’t drive the car illegally,” Riedel said.

Class-action suit filed in Pennsylvania

Attorney Phillip Robinson said hundreds of others complain about similar experiences.

“He didn’t buy the car in Georgia — he doesn’t live in Georgia — but they’re sending him temporary tags from Georgia. That doesn’t sound correct to me,” Robinson said.

Robinson is one of the lawyers representing Carvana customers east of the Mississippi River in a class-action suit filed in Pennsylvania. He said the potential class includes Maryland residents who bought cars from Carvana since Nov. 5, 2019.

“We have a lot of people struggling right now. They do not need this hassle that they went and bought a car, they expected to get their permanent tags in 30 days, but they didn’t,” Robinson said.

The lawsuit alleges violations under Pennsylvania’s Unfair and Deceptive Trade Practices Act, claiming Carvana vehicles are arriving with temporary tags from other states.

The lawsuit states: “Carvana’s failure to timely register the cars as it promised and received money to do — sometimes for a period exceeding two years — causes consumers to be questioned and sometimes arrested by law enforcement while driving the temporarily registered cars.”

Watch the video above for the full story.

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